Custom Family Illustration

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!

• Take a photo or choose a photo from your phone that is taken in daylight or in a well lit setting.
• Use a decent camera to ensure the photo quality is good.
• Please ensure that the faces are visible properly.
• Please make sure that the subject is looking at the camera or is at least facing the camera at eye level.
• We understand that sometimes, you might not have a great picture of your loved ones or your pets. In such case, our talented artists will do their best to ensure to capture personality and expression from what you have provided.

For Pet Drawings

• Please note: collars, leashes, bows, hats, and other cute outfits will be drawn in your final portrait unless stated otherwise. You can leave any request in the 'comment' section.

NOTE

• Your artwork will be drawn based on the images provided at the time of purchase. If we have to re-draw your artwork again with the pictures provided later on, additional costs will incur.
  

Can pets or people in different pictures be drawn together?

Of course, we can combine pets who are in separate pictures. Simply upload the photos and we will create the best looking portrait

How do we make the portraits?

We absolutely love being able to transform your most precious moments into a one-of-a-kind piece of art. We are confident you will absolutely love your illustration and we will work with you until we achieve the exact look you are after. That's happiness guaranteed!

Do you offer revisions?

Of course! We offer unlimited revisions because we believe that you should be 100% satisfied with your design no matter what. When we send you a preview, if you require any changes simply let us know and we will make the necessary changes.

I cannot find the size I want listed. Can you do other sizes?

If you are ordering a digital file, mention the size or dimensions in the "Comment" field or send us an email after you have placed the order. For canvas or prints we can do your artwork in almost all popular sizes, message us before placing the order so we can make sure that your required size is available.

What type of canvas do you use?

Our canvas is made from a finely textured artist-grade cotton substrate which consistently reproduces image details with outstanding clarity and detail.

• Printed on a natural white, matte, ultra smooth, 100% cotton canvas with 400gsm
• Beautifully finished, taut corners that give a clean and crisp look
• Comes with hanging hardware for an effortless install of the canvas
• High quality manufacturing and printing guarantees that the canvas will live for generations

What type printing paper do you use?

Museum-quality poster made on thick and long-lasting matte (uncoated) paper.

- Paper weight: 200 gsm / 80 lb

- Shipped in sturdy packaging protecting the poster

Do you ship internationally?

Yes, we do. We ship worldwide :)

Where do orders placed on Poodled ship from?

All products are made and shipped from our Print Provider in the United States, United Kingdom and Australia.

What if I need something re-drawn? Will there be extra charges?

We draw artwork based on the pictures and information you provide at the time of purchase. If you provide additional pictures or information later, there will be an extra charge depending on what it is. To avoid paying extra charges, provide all the information and pictures at the time of purchase and before we begin working on your artwork.

How long will it take to process my order?

On average, we take about 3-4 business days to draw your artwork. Once it is ready, we email to you for your approval. You can approve or request modification. If you approve your artwork will go into production. The merchandise is produced and shipped from our facility in 3-5 business days after your approval. Depending on your product it will take about 3-20 business days to deliver. Please check the product specific time frame on the product page.

*The shipping may take longer than expected. If your order hasn’t arrived within the estimated delivery time, please contact us at support@poodled.co 

How can I track my shipment?

Once your order ships, you will receive an email with tracking information. In case you do not receive shipping notification email after estimated processing time, please contact us at support@poodled.co

How will my package arrive?

We ship packages through USPS, UPS and DHL with orders in the US and Canada; Spring GDS/ Royal Mail with orders in the EU and Australia Post with orders in Australia.

Can I select my preferred shipping method?

We are sorry that you cannot. Please don't worry, our system determines the fastest shipping method based on your package dimensions and location. 

Do you replace items that are incorrect or damaged when delivered?