If you change your mind about your purchase, please sending us an email to support@poodled.co and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 03 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled or modified. 

Please be informed that:

• A management and transaction fee (20% of your total order value) will be applied for the cancellation.
• We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this holiday seasons
• Please note that we are not able to offer full refunds for any personalised products that have been started. Our artists spend hours hand drawing each piece of art and as a result the artists time must be included in any refunds that are eligible. We offer 'Free Unlimited Revisions' to ensure you are happy with your artwork in the end. If for whatever reason you are not happy with your artwork, you will be eligible for a partial refund.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.