Shipping Policy
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
The time frame for order delivery is divided into two parts:
ARTWORK CREATION TIME
Expect your portrait ready to preview and approve in 3 - 4 days. We'll start printing within 24 hours of receiving your approval!
SHIPPING TIME
- PRINTS / MUGS / CASES
US: 5 - 7 business days
UK/Australia/NZ: 5 - 10 business days
Rest of the world: 10 - 15 business days
- CANVAS
US: 5 - 7 business days
UK/Australia/NZ: 7 - 10 business days
Rest of the world: 12 - 20 business days
- ALL OTHER PRODUCTS
US: 12 - 20 business days
UK/Australia/NZ: 12 - 20 business days
Rest of the world: 15 - 20 business days
If you're ordering for Christmas order before November 25 just to be safe. We do not provide guaranted delivery dates because once the artwork is complete it is subject to how soon you approve the proof and how many revisions you require.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Poodled.co and if you have any questions, please don't hesitate to contact us via: support@poodled.co